General Terms and Conditions for using Joy of St Croix - Tub Repair and More

The refinishing project that was performed in your home or jobsite was not done in a dust free environment with controlled temperature and humidity– it was your home or jobsite. It's not as high of a quality as one that could be achieved in a studio environment. What normally takes one or two weeks in the studio with many corrective inspections was compressed into a couple of days in your home or jobsite.  In order for the project to perform to its fullest potential  you are responsible for being that inspector and communicating any concerns with Joy of St Croix by email. All communications regarding a project or an invoice must be made in writing by email as the preferred method.

At the end of a project it is your responsibility to inspect the repair and express any concerns in writing by email within 72 hours (3 days) in order to make timely adjustments within the average 30 day curing phase. The caulking may shrink, you may find a fault in the finish, a piece of tape that was not removed or a bit of overspray; do not take care of these issues yourself or you may harm the finish, use an incompatible chemical, or otherwise void your warranty.
You have hired a professional service company to perform a professional service – you will not insult us or inconvenience us by expressing your concerns but it must be done by email to ensure accuracy in communication. Your timely written communication will be assisting us in providing you with the high quality product that you paid for. We want you to come back to us to buy other products and services, so if you have a concern please send an email to contact@joyofstcroix.

Please send "End of Project Initial Inspection" concerns to contact@joyofstcroix.com for review and addition to the invoice job notes. Describe the issue and attach a focused photo with a comparative measurement [e.g.-a business card] in order for us to estimate your appointment window. If the Initial Inspection Report warrants a crew to be dispatched your project will be given priority in current field scheduling to address the Initial Inspection concerns as quickly as possible. After addressing and documenting images of the concerns in the Initial Inspection Report, Joy of St Croix will add to the jobnotes an End of Project Final Inspection Request and an Invoice for any balance due.

The repair project that was performed in your home or jobsite was not done in a dust free environment with controlled temperature and humidity– it was your home or jobsite. It's not as high of a quality that could be achieved in a studio environment. What normally takes one or two weeks in the studio with many corrective inspections was compressed into a couple of days or hours in your home or jobsite.  In order for the project to perform to its fullest potential  you are responsible for being that inspector and communicating any concerns with Joy of St Croix by email. All communications regarding a project or an invoice must be made in writing by email as the preferred method.

At the end of a project it is your responsibility to inspect the repair and express any concerns in writing by email within 72 hours (3 days) in order to make timely adjustments within the average 30 day curing phase. You may find a fault in the finish, a piece of tape that was not removed or a bit of overspray on a tile; do not take care of these issues yourself or you may harm the finish, use an incompatible chemical, or otherwise void your warranty.
You have hired a professional service company to perform a professional service – you will not insult us or inconvenience us by expressing your concerns but it must be done by email to ensure accuracy in communication. Your timely written communication will be assisting us in providing you with the high quality product that you paid for. We want you to come back to us to buy other products and services, so if you have a concern please send an email to contact@joyofstcroix.

Please send "End of Project Initial Inspection" concerns to contact@joyofstcroix.com for review and addition to the invoice job notes. Describe the issue and attach a focused photo with a comparative measurement [e.g.-a business card] in order for us to estimate your appointment window. If the Initial Inspection Report warrants a crew to be dispatched your project will be given priority in current field scheduling to address the Initial Inspection concerns as quickly as possible. After addressing and documenting images of the concerns in the Initial Inspection Report, Joy of St Croix will add to the jobnotes an End of Project Final Inspection Request and an Invoice for any balance due.

Joy of St Croix is an Art Studio that offers mobile onsite specialty finishes for the building and homeowner service market - that means we're painters. We are not plumbers, electricians, engineers, architects, or general contractors.

This limited warranty covers defects in the materials or workmanship of repairs or refinishing done on bathtubs, bath tiles, bath related surfaces, and vinyl windows that result in blistering, peeling, cracking or other failure of adhesion of the refinishing materials.

This limited warranty does not cover the object that is repaired or refinished, man-made damage or negligence on the part of the user.
For example:
– chips or nicks in the finish due to impact,
– scratches in the finish, e.g., from improper cleaning methods or regular wear and tear,
– cuts or gouges in the finish , e.g., from washing an animal
– stains and discolorations in the finish, e.g., from bleaches, dyes or acids, perfumes, or solvents
– problems to the finish caused by leaky plumbing or rust damage.
– movement or degradation of the strata, substrata, structure, or substructure resulting in cracks or splits in the repaired / refinished surface
– caulking degradation
– standing water for extended periods of time
– damage to plumbing or fixtures
– damage to property by failure of repair
– damage to the finish caused by use of bathmats
– damage to the finish from any activity or use that is not normal or an intended use of the bathtub or shower as recommended by the original manufacturer
– structural problems to the unit or the surrounding area.
– failure of repair or finish due to further degradation of bath unit

Should our material or workmanship prove faulty during the warranty period, we will correct these faults at no additional cost to the user. We will complete this work in a reasonable time, usually within 30 days or less. Should our material or workmanship prove faulty outside of the warranty, a 10% discount off of the online price will be offered.

At the end of a project it is your responsibility to inspect the repair and express any concerns in writing by email within 72 hours (3 days) in order to make timely adjustments within the average 30 day curing phase. You may find a fault in the finish, a piece of tape that was not removed or a bit of overspray on a tile; do not take care of these issues yourself or you may harm the finish, use an incompatible chemical, or otherwise void your warranty.
You have hired a professional service company to perform a professional service – you will not insult us or inconvenience us by expressing your concerns but it must be done by email to ensure accuracy in communication. Your timely written communication will be assisting us in providing you with the high quality product that you paid for. We want you to come back to us to buy other products and services, so if you have a concern please send an email to contact@joyofstcroix.

Please send "End of Project Initial Inspection" concerns to contact@joyofstcroix.com for review and addition to the invoice job notes. Describe the issue and attach a focused photo with a comparative measurement [e.g.-a business card] in order for us to estimate your appointment window. If the Initial Inspection Report warrants a crew to be dispatched your project will be given priority in current field scheduling to address the Initial Inspection concerns as quickly as possible. After addressing and documenting images of the concerns in the Initial Inspection Report, Joy of St Croix will add to the jobnotes an End of Project Final Inspection Request and an Invoice for any balance due.

After an invoice is paid in full the warranty will be registered as effective from the day of the project's completion. If you have a concern that you believe is covered under the warranty you may place a warranty request in the SHOP. If you're not sure if the concern is covered we encourage you to reach out to us by email to warranty@joyofstcroix.com .

PLUMBING: Our technicians are not plumbers. They are not licensed, equipped, or trained to do plumbing. The only plumbing fixtures we will attempt to remove are the overflow and the drain basket, but we do not guarantee a successful drain basket removal because old drains shoes and pipes can be rusted or degraded and can break during removal. If your drain pipe breaks during removal or the drain shoe becomes or is unattached we will not be held liable for its repair or replacement. A plumber should be called out if the drain hasn’t been serviced in over five years or if you do not feel comfortable with our painters removing your drain basket or overflow cover. By accepting our services you are indemnifying Joy of St Croix from any liability by allowing the removal of the drain basket and overflow cover. If this is a concern and you wish to have a licensed plumber handle the drain basket and overflow removal you must specify this concern in writing in the checkout form and coordinate the removal prior to the scheduled appointment. .

SCHEDULE WORK WITHOUT CLEAR INTENT: Joy of St Croix will not dispatch a crew or affect an existing invoice without a written email request with attached images of the concern by the customer as an End of Project Inspection Report or a Warranty Request and an acceptance of the validity of the concern by the management of Joy of St Croix.

One year – You must retain the order number to verify date and location of repair

Warranty requests can be submitted  in the SHOP as a Warranty Request– please retain your invoice number for easier identification of your project.

This agreement is governed by the laws of the State of Georgia.

You are accepting to be charged according to a published price list ( SHOP ).
Your online order is based on your estimate of the type and extent of the damage and is subject to revision by the technician that actually does the work – no differently than if you had called in an order on the telephone and it had to be revised when the worker finds the estimate to be incorrect. If the technician needs to revise your estimate he will explain the revision with you according to the information and prices on the website which you have had access to during your initial self-estimation process, and on confirmation from the office the work will commence. If you disagree with the revision and wish to enter a negotiation with the office, you must initiate your request by sending an email to contact@joyofstcroix.com , if you accept the revision the invoice will be changed to reflect the revision and the alteration will be placed in the job notes associated with the project for future reference. If, upon receiving the revision the order is cancelled by sending an email to contact@joyofstcroix.com, your payment will be refunded within 90 days minus a 10% administration fee, any material that was purchased specifically for your project, and a $60 trip/travel fee – prepaid trip/travel fees are non-refundable. Line items to an order, or the order in its entirety, can only be cancelled by sending an email to contact@joyofstcroix.com ; your payment will be refunded within 90 days minus a 10% administration fee, any material that was purchased specifically for your project, and a $60 trip/travel fee – prepaid trip/travel fees are non-refundable. Projects are scheduled according to estimated time to do a repair in relation to geo-location and other customers’ scheduled appointments, last minute additions to orders on the day of the appointment may not be available, and will have to be scheduled for a separate appointment with its own associated trip/travel fees. Please be accurate in your ordering – we highly recommend the use of a tape measure, and comparing your repair to the accompanying pictures in the shop. If you feel that you need some help in estimating, please send a clear and focused picture to contact@joyofstcroix.com .

At the end of a project it is your responsibility to inspect the repair and express any concerns in writing by email to contact@joyofstcroix.com within 72 hours (3 days) in order to make timely adjustments within the average 30 day curing phase. You may find a fault in the finish, a piece of tape that was not removed or a bit of overspray on a tile; do not take care of these issues yourself or you may harm the finish, use an incompatible chemical, or otherwise void your warranty.
You have hired a professional service company to perform a professional service – you will not insult us or inconvenience us by expressing your concerns but it must be done by email to ensure accuracy in communication. Your timely written communication will be assisting us in providing you with the high quality product that you paid for. We want you to come back to us to buy other products and services, so if you have a concern please send an email to contact@joyofstcroix.

Please send "End of Project Inspection" concerns to contact@joyofstcroix.com for review and addition to the invoice job notes. Describe the issue and attach a focused photo with a comparative measurement [e.g.-a business card]; a written description must accompany the photograph describing the concern and what specific conditions will constitute satisfaction for a release of the final payment.  If the Inspection Report warrants a crew to be dispatched your project will be given priority in current field scheduling to address the Inspection Report concerns as quickly as possible. After addressing and documenting images of the concerns in the Inspection Report, Joy of St Croix will add to the jobnotes an End of Project Final Inspection Request and an Invoice for any balance due.

Projects are scheduled according to estimated time to do a repair in relation to geo-location and other customers’ scheduled appointments, gross misrepresentations as to the scope of order (size, type, quantity, additional repairs and/or locations on the property) will result in the invoice being refunded within 90 days minus a 10% administration fee, any material that was purchased specifically for your project, and a $60 trip/travel fee – prepaid trip/travel fees are non-refundable. The correct order will have to be scheduled for a separate appointment with its own associated trip/travel fees. Please be accurate in your ordering – we highly recommend the use of a tape measure, and comparing your repair to the accompanying pictures in the shop. If you feel that you need some help in estimating, please send a clear and focused picture to contact@joyofstcroix.com

We schedule all FSRs (and additional items added to the initial request) based on time to do the repair, travel time between job-sites, and physical location; accuracy in the ordering process is essential to the scheduling process. If a commercial client places an order and it is scheduled for a particular date and subsequently the technician does not have access on the scheduled date, the technician will stay on schedule and the commercial client will be charged a $60 trip fee. If a commercial client places an order for an empty property that needs to be unlocked by the commercial client and does not indicate this on the order, the technician will stay on schedule and the commercial client will be charged a $60 trip fee. By placing the order you are agreeing to these terms.

The ordering format for FSRs (Field Service Requests) is done online through the SHOP gateway and, for PIPP members, through a designated gateway in the SHOP that reflects the membership discount for each product or service the member is eligible for. The gateway format effectively establishes the scope of the repair requested that is needed for time and geo-location scheduling, and is a provable record for both party’s reference.
All FSRs must reflect individual jobsite locations for proper warranty registration and servicing. While no multiple jobsite locations will be accepted on a single invoice. Likewise, each repair must be entered as an individual line item: e.g., if a bath unit has a chip on the wall and a crack on the apron they must be entered as separate line items.
We schedule all FSRs (and additional items added to the initial request) based primarily on the geolocation and time needed to do the repair in relation to other customers who are also scheduled in your area. Your accuracy in the ordering process is essential to the scheduling process and inaccuracies or omissions  may result in costly delays: e.g,  inaccurate jobsite addresses cannot be found by GPS or maps, no contact information for occupants, and marking mobile repair locations as n/a JSTX studios. If gross inaccuracies are found on the order form that prevent the proper processing of the order then it will be put on hold or cancelled. 

Joy of St Croix has been in business since 1980 and operated from coast to coast in America and various South American and Caribbean countries...we know what we're doing - please, do not try to change or "hack" our system or you will cause a costly delay for yourself. If you are unsure how to enter an order or have specific ordering concerns reach out to us before placing your order. All communications must be by written email.